Terms & Conditions

Our Privacy Policy

Last Updated: June 30, 2016

Welcome and Thank you for using Vorri by using our services, you are agreeing to our terms, so please take a few minutes to read our Terms and Conditions:

PLEASE READ THESE USER TERMS CAREFULLY BEFORE DOWNLOADING OUR APPLICATION AND/OR USING OUR SERVICES.

These General Condition shall not apply to Customers who have specific subscription contracts with the Company.

Services

VORRI offers Passengers and Deliveries Services. Prices are based on passengers being ready to travel at the booking time.

You can pay by credit and debit cards at no extra charge, which should be made with the online booking.

The description of the Services in the website or other form of advertisement is for illustrative purpose only and there may be small discrepancies in the type, size and colour of available vehicle.

In the case of Services made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

All booking services which appear on the website and apps are subject to availability.

We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Customer responsibilities

You must co-operate with us in all matters relating to the Services, provide us and our authorised employees with access to any premises under your control as required for pickups and drop off of goods, provide us with all information required to perform the Services and obtain any necessary licence and consents (unless otherwise agreed).

Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Request with immediate effect.

Bookings  

Book your ride via apps, webs and direct phone call 020-3876-0855

You can do instant bookings and pre-bookings prior 3 months’ advance with VORRI.

Bookings are available for rides and deliveries.

You can book your rides from VORRI apps, web or direct phone call 020-3876-0855. You can book delivery service via VORRI apps for Max. L 100 X W 100 X H 75 cm and up to 100 kg. For larger delivery services call on 020-3876-0855

Charges and Payments

You can pay by cash or credit and debit cards for your trip with VORRI.

No Hidden or extra charges.

VORRI rates are available on our apps and website. It may vary or be updated according to current London transportation policy and regulation. It is passenger’s responsibility to be aware of current rates.

Vehicle Types

Eco and VORRIX is insured for hire and reward for maximum of 4 passengers.

VORRIXL is insured for hire and reward for maximum of 6 passengers. It is suitable for family or small group and for business bookings.

LUX is insured for Luxurious and Executive rides and reward for maximum of 3 passengers.

DELV stands for delivery. We can arrange any sort of delivery e.g. parcel, couriers, removals and large transfer within London.

For delivery bookings exceeding size L100 X W100 X H75cm. Call us on 020-3876-0855.

We reserve the right to refuse our services if your luggage are extremely excess or deemed as unsafe for the vehicle on the road.

Governing law, jurisdiction and complaints

The contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the customer lives Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

We try to avoid any dispute, so we deal with complaints as follows: if a disputes occurs, customers should contact us. We aim to respond to your complaints within 5 working days. Contact for complain at complain@vorri.com

Please read below for our further terms:

  1. Passengers should be at the designated pick-up location at the agreed time. If there are changes or problems with the time or location, passengers must contact VORRI or the driver to make another arrangement.
  2. If Passengers cannot see the driver near to pick-up location, they should call VORRI or the driver immediately, in order to re-allocate a pick-up point. Passengers should not leave the pick-up location without informing VORRI or the driver.
  3. Passengers must be ready to depart at the agreed pick-up time. Passengers cannot alter this time after the driver has arrived or would have to pay waiting charge, if the driver is required to wait for more than 15 minutes.
  4. Customers must clearly state the position of their pick-ups, such as full address with postcodes and for example whether it is the rear or front entrance of a hotel or premises.
  5. The prices are based on the type and number of pick-ups and drop-offs, which must be stated clearly on the booking request. However, if additional pick-ups or drop-offs are required, clients must contact VORRI.
  6. At pick-ups from residential addresses, we allow 15 minutes waiting time, after which will be charged for waiting. For airport pick-ups, we allow 50 minutes of waiting free of charge, after the landing time. After this, the driver can wait for another 20 minutes free of charge if you require. You must inform VORRI if this is required.
  7. VORRI does not take any responsibility for any transfers that may be delayed for a pick-up or drop-off, due to bad weather conditions, traffic congestions, road works or any other delays.
  8. Our drivers will not be responsible for any loss or damage to any of our clients’ property carried in their vehicle. VORRI ensures that your luggage have been safely brought to your destination.
  9. Our drivers could refuse passengers if they have luggage that are in excess or could affect the safety of the journey whilst the vehicle is in motion.
  10. Due to the Health and Safety regulation concern smoking, VORRI adopts a non-smoking policy in all our vehicles, with each of our vehicles displaying a ‘No Smoking’ sign.
  11. Babies are also counted as passengers and we are able to provide necessary facilities such as infant, upright and booster seats only on request over the phone. For babies 11 to 15 months, clients must specify whether an infant or upright seat is required, as this can vary. Please ensure that you have clearly informed us over the phone during booking request if you require a child seat, including the age(s) of the child.
  12. The provider must be informed about any cancellations before 12 hours or more prior to the time of booking. If the customer fails to inform within the time there will be 10% cancellation charge.
  13. Complain and lost property are being managed according to Transport For London. Please email at complain@vorri.com

VORRI reserves the right to change terms and conditions at any time.


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